fu99 Privacy Policy —
Your Data, Protected

1. Information We Collect

fu99 collects personal data from users through several channels: directly from you during the account registration and verification process, through your ongoing use of the platform, and automatically through technical mechanisms such as cookies and server logs. The categories of personal data fu99 may collect are set out below.

1.1 Identity and Contact Information

When you register a fu99 account or complete the KYC (Know Your Customer) verification process, we collect the following:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (to verify that you are at least 18 years of age).
• Mobile phone number (used for account communication, SMS OTP two-factor authentication, and payment method linkage).
• Email address (used for account notifications and support correspondence).
• Residential address, where required for identity verification or regulatory compliance purposes.
• Copy of a government-issued identity document such as a National Identity Card (NID) or passport, where submitted for KYC verification.

1.2 Financial and Transaction Data

To process deposits and withdrawals, fu99 collects the following transaction-related information:

• Payment method details, including bKash account number, Nagad account number, Rocket number, or bank account details, as applicable.
• Deposit and withdrawal amounts, dates, and transaction reference numbers.
• Account balance history and wagering records, which are maintained for audit, anti-money-laundering, and responsible gaming compliance purposes.

1.3 Technical and Usage Data

fu99 automatically collects certain technical data when you access the platform. This includes:

• IP address and approximate geographic location derived from IP.
• Device type, operating system, and browser version.
• Pages visited on the fu99 website, time spent on each page, and navigation paths.
• Game sessions played, bet amounts, and game outcomes associated with your account.
• Login timestamps and session durations.

1.4 Communications Data

When you contact the fu99 support team via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and any attachments submitted. This information is used to resolve support queries, maintain service quality, and as a reference in the event of disputes.

2. How We Use Your Data

fu99 uses the personal data it collects for specific, defined purposes. We do not use your data for any purpose beyond those listed below without first obtaining your consent or being required to do so by law.

Purpose	Data Used	Legal Basis
Account registration and management	Name, email, phone number, date of birth	Contract performance
Identity verification (KYC)	NID / passport copy, address, date of birth	Legal obligation
Processing deposits and withdrawals	Payment method details, transaction records	Contract performance
Fraud prevention and anti-money-laundering	Identity data, transaction data, IP address	Legal obligation / legitimate interest
Responsible gaming monitoring	Wagering history, login patterns, session data	Legal obligation / legitimate interest
Platform personalisation and improvement	Usage data, game session data, device data	Legitimate interest
Customer support	Communications data, account data	Contract performance
Marketing communications (where opted in)	Email address, phone number, preferences	Consent

fu99 will not use your personal data for automated decision-making that produces legal or similarly significant effects on you without providing you with the opportunity to seek human review of that decision. Where automated tools are used to flag accounts for responsible gaming interventions or fraud review, a qualified fu99 staff member reviews the case before any account action is taken.

2.1 Marketing Communications

fu99 may send you promotional emails or SMS messages about new games, bonus offers, seasonal promotions (such as Eid specials, BPL cricket season offers, or Pohela Boishakh promotions), and platform updates, provided you have opted in to receive such communications during registration or via your account settings. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in the fu99 account settings or by contacting support.

3. Data Sharing & Third Parties

fu99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. However, in order to operate the platform and comply with legal obligations, fu99 may share specific categories of personal data with the following types of third parties:

3.1 Payment Service Providers

To process financial transactions, fu99 shares the minimum necessary payment details with authorised payment processors including bKash, Nagad, Rocket, Upay, and partner banks such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers process data solely for the purpose of completing the requested transaction and are subject to their own data protection obligations.

3.2 Game Software Providers

fu99 hosts casino games supplied by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data (such as a session token and game result records) in order to facilitate game delivery, resolve technical disputes, and verify game integrity. They do not receive your full name, NID, or financial account details.

3.3 Identity Verification Services

fu99 may use third-party KYC and identity verification service providers to assist in validating identity documents and cross-referencing data against watchlists for anti-money-laundering compliance purposes. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose other than the verification service they provide to fu99.

3.4 Legal and Regulatory Disclosure

fu99 may be required by law, court order, or regulatory direction to disclose personal data to law enforcement agencies, financial intelligence units, or other government authorities. In such cases, fu99 will disclose only the data that is strictly required to comply with the applicable legal obligation, and will notify the relevant user where it is legally permissible to do so.

3.5 Business Transfers

In the event that fu99 undergoes a merger, acquisition, or sale of all or substantially all of its assets, user personal data held at the time of the transaction may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such change and of any material change to how their data is processed as a result.

4. Cookies & Tracking Technologies

The fu99 website uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how users interact with the site so that we can improve the experience. A cookie is a small text file that is stored on your device when you visit a website.

4.1 Types of Cookies Used by fu99

• Essential cookies: These cookies are strictly necessary for the fu99 website to function. They include session cookies that keep you logged in during your visit and security cookies that help prevent cross-site request forgery. The platform cannot operate without these cookies and they cannot be disabled without breaking site functionality.
• Preference cookies: These cookies remember your platform settings and preferences, such as your preferred language, currency display, or notification settings, so that you do not need to re-enter them on each visit.
• Analytics cookies: fu99 uses analytics tools to collect aggregated, anonymised data about how users navigate the platform — which pages are visited most frequently, where users encounter difficulties, and how long sessions typically last. This data informs product improvements and does not personally identify individual users.
• Security and fraud prevention cookies: These cookies help fu99 detect suspicious behaviour, identify bot traffic, and protect user accounts from unauthorised access attempts.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view the cookies stored on your device, block cookies from specific websites, or delete cookies entirely. Please be aware that disabling essential cookies will affect the functionality of the fu99 platform and may prevent you from logging in or completing transactions.

fu99 does not currently use third-party advertising cookies or cross-site tracking cookies for the purpose of serving targeted advertising to users outside of the fu99 platform.

5. Data Security Measures

fu99 implements a range of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to the following:

• SSL/TLS encryption: All data transmitted between your browser or app and the fu99 platform is encrypted in transit using SSL/TLS protocols.
• Password hashing: Account passwords are never stored in plain text. fu99 uses industry-standard cryptographic hashing algorithms to store password credentials securely.
• Two-factor authentication (2FA): fu99 offers SMS OTP-based two-factor authentication on all user accounts. Players are strongly encouraged to enable 2FA to protect their accounts from unauthorised access.
• Access controls: Access to systems containing personal data is restricted to authorised fu99 employees and contractors on a strictly need-to-know basis. Administrative access requires multi-factor authentication.
• Security monitoring: fu99 employs automated security monitoring tools to detect unusual access patterns, potential intrusions, and anomalous activity on its systems.
• Regular security reviews: fu99 conducts periodic internal reviews of its data security practices and infrastructure to identify and remediate potential vulnerabilities.

Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach that materially affects your personal data, fu99 will notify affected users as promptly as practicable and will take all reasonable steps to contain and remediate the breach.

6. Data Retention

fu99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve disputes or enforce agreements. The general retention periods applied by fu99 are as follows:

• Account and identity data: Retained for the duration of the active account relationship and for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC documents: Retained for a minimum of five years following account closure or the completion of the KYC verification process, whichever is later.
• Customer support communications: Retained for three years from the date of the most recent interaction relating to the relevant support case.
• Technical and usage data (analytics): Typically retained for a rolling period of 26 months in aggregated or anonymised form.
• Marketing preferences and consent records: Retained for the duration of the account relationship plus two years, to demonstrate compliance with consent-based marketing obligations.

When personal data is no longer required for any of the above purposes, fu99 will securely delete or anonymise it. Anonymised data (from which you cannot reasonably be identified) may be retained indefinitely for statistical and analytical purposes.

7. Your Privacy Rights

As a registered fu99 user, you hold a number of rights in relation to the personal data fu99 holds about you. These rights are described below. To exercise any of these rights, please contact the fu99 support team by email at [email protected] or via live chat on the platform.

7.1 Right of Access

You have the right to request a copy of the personal data that fu99 holds about you. Upon a valid access request, fu99 will provide you with a summary of your personal data, the purposes for which it is being processed, and the categories of third parties with whom it has been shared.

7.2 Right to Rectification

If any personal data fu99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update certain account details (such as your email address or phone number) directly through your fu99 account settings. For changes to identity documents or verified details, please contact support.

7.3 Right to Erasure

In certain circumstances, you have the right to request that fu99 delete the personal data it holds about you. This right is subject to limitations — for example, fu99 is not able to delete data that it is legally required to retain for anti-money-laundering or financial record-keeping purposes. Where deletion is not possible, fu99 will explain the reason and outline any available alternatives such as anonymisation.

7.4 Right to Restrict Processing

You may request that fu99 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing and a determination is pending. During a restriction period, fu99 will continue to store your data but will not process it for purposes beyond storage.

7.5 Right to Object to Marketing

You have the right to object to the use of your personal data for direct marketing purposes at any time. You can do so by updating your notification preferences in your fu99 account settings or by contacting support at [email protected]. fu99 will action all marketing opt-out requests promptly and within a maximum of 10 business days.

8. Contact & Policy Updates

8.1 How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how fu99 has handled your personal data, please contact the fu99 support team using the details below. All privacy-related enquiries are handled by fu99's designated data protection contact.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the fu99 platform
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

8.2 Updates to This Privacy Policy

fu99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, fu99 will notify registered users by email or by a prominent notice on the platform prior to the changes taking effect. The "Last Reviewed" date at the top of this document will be updated to reflect the date of the most recent revision.

Your continued use of the fu99 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you should discontinue use of the platform and may request account closure by contacting support.

This Privacy Policy applies exclusively to the fu99 platform accessible at fu99.bio. It does not apply to any third-party websites or services that may be linked from the fu99 platform. fu99 is not responsible for the privacy practices of any third-party provider, and users are encouraged to review the privacy policies of those providers independently.