Responsible Gaming at fu99 —
Play Smart, Stay in Control
fu99 is committed to providing a safe, fair, and enjoyable gambling environment for every player in Bangladesh. We believe that gaming should always be a form of entertainment — never a source of financial stress or personal harm. This page explains the tools, policies, and resources fu99 has in place to help you stay in control of your play.
How fu99 Protects Its Players
Strict 18+ Enforcement
fu99 enforces an absolute minimum age of 18 years for all registered users. Age is verified during the KYC process, and any account found to belong to a minor is permanently closed with all funds returned to the payment source.
Self-Exclusion Tools
Players who need to take a break can activate a self-exclusion period ranging from 24 hours to permanent closure directly through account settings or by contacting support. During exclusion, the account is fully deactivated and no marketing messages are sent.
Deposit & Loss Limits
fu99 allows players to set daily, weekly, or monthly deposit and loss limits on their accounts. Once a limit is reached, the account is automatically restricted from making further deposits or wagers until the limit period resets or the player updates the cap.
Time-Out & Reality Checks
Session reality check notifications remind you how long you have been playing and how much you have wagered. If you need a short break, the time-out feature lets you pause your account for a defined period without full self-exclusion.
Activity & Spend Tracking
Your fu99 account dashboard provides a full history of your deposits, withdrawals, and wagering activity. Reviewing this history regularly helps you stay aware of your gambling spend and make informed decisions about your play.
24/7 Dedicated Support
The fu99 responsible gaming support team is available around the clock via live chat and email. If you have a concern about your own gambling or that of someone close to you, our trained support agents are ready to assist you without judgment.
1. 18+ Age Restriction Policy
fu99 operates strictly as an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, or participate in any game or betting activity on the fu99 platform. This policy applies to all players regardless of their location within Bangladesh, whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.
During the account registration process, fu99 collects your date of birth. All accounts are subject to KYC (Know Your Customer) verification, during which your age is confirmed against a government-issued identity document such as a National Identity Card (NID) or passport. Any account where the user cannot verify they are 18 or older will be suspended and subsequently closed.
Zero tolerance for underage gambling: fu99 maintains a zero-tolerance policy on underage gambling. If you are aware of a minor attempting to access or use a fu99 account, please report it immediately to [email protected]. fu99 will investigate all such reports promptly and take immediate action.
fu99 also reserves the right to request age verification documentation at any point during the account lifecycle — not only at the time of initial registration. Accounts that fail to provide satisfactory age verification within a reasonable timeframe will be suspended pending review.
2. Recognising Problem Gambling
Problem gambling occurs when a person can no longer control their gambling behaviour, and it begins to have a negative impact on their financial situation, relationships, work, or mental health. It can affect anyone, regardless of age, income level, or background. Recognising the warning signs early is the most effective way to prevent a serious problem from developing.
fu99 encourages all players to honestly assess their gambling behaviour on a regular basis. The following self-assessment checklist may help you identify whether your gambling habits have become a concern.
Self-Assessment: Warning Signs to Watch For
If you answered yes to two or more of the questions above, fu99 strongly recommends that you make use of our player control tools and consider reaching out to support. Acknowledging that gambling may be becoming a problem is a sign of strength, not weakness.
Remember: gambling at fu99 should always be fun and within your means. If it stops feeling like entertainment, it is time to take a break. Use the self-exclusion or time-out features described below, or contact our support team for guidance.
3. Player Control Tools
fu99 provides a suite of responsible gaming tools that give you direct control over your gambling activity. These tools are available in your account settings at any time and can be activated without contacting support, though support is always available to help you set them up if you prefer.
Deposit Limit
Set a maximum amount you are permitted to deposit into your fu99 account per day, week, or month. Reductions take effect immediately; increases require a 24-hour cooling-off period.
Loss Limit
Cap the amount you can lose within a defined time window. Once the limit is reached, your account is automatically restricted from further wagering until the period resets.
Session Limit
Define the maximum duration of a single gaming session. When your session limit is reached, you will be automatically logged out and prompted to take a break before returning.
Reality Check
Receive periodic on-screen notifications showing how long you have been playing and your net wagering position during the current session, helping you stay aware and in control.
All responsible gaming tool settings are accessible from the "Account Settings" section of your fu99 profile. fu99 recommends reviewing and updating these settings regularly, particularly if your financial circumstances change. If you encounter any difficulty applying a limit or tool, the 24/7 support team can action the change on your behalf.
Limit reductions and activations of self-exclusion or time-out are processed immediately and cannot be reversed during the active restriction period. This is intentional — it ensures that responsible gaming protections remain in place even when you feel the urge to override them in the moment.
4. Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming tool available on fu99. It is designed for players who feel they need a significant break from gambling and want to ensure they cannot access their account during that period, even if they change their mind.
4.1 Available Self-Exclusion Periods
fu99 offers the following self-exclusion durations:
- Short-term break: 24 hours, 48 hours, or 72 hours — suitable for players who need a brief cooling-off period.
- Medium-term exclusion: 1 week, 2 weeks, or 1 month — for players who want a more substantial pause.
- Long-term exclusion: 3 months, 6 months, or 12 months — for players experiencing more serious concerns about their gambling behaviour.
- Permanent closure: An indefinite self-exclusion that closes the account permanently. This is available for players who wish to stop gambling entirely and is irreversible.
4.2 What Happens During Self-Exclusion
Once a self-exclusion is activated on your fu99 account, the following measures take effect immediately:
- Your account is locked and you will not be able to log in, deposit, or place wagers for the duration of the exclusion period.
- All pending bonus offers and promotional communications are suspended. fu99 will not send you any marketing emails or SMS messages during the exclusion period.
- Any pending withdrawals will continue to be processed to your registered payment method (bKash, Nagad, Rocket, or bank account) in the normal course.
- Your account data is retained in accordance with fu99's Privacy Policy and legal record-keeping obligations.
4.3 How to Activate Self-Exclusion
Self-exclusion can be requested through any of the following channels:
- Directly via the "Responsible Gaming" section of your fu99 account settings.
- By contacting the fu99 support team via live chat (available 24/7 on the platform).
- By emailing [email protected] with the subject line "Self-Exclusion Request" and your registered account email address or phone number.
Self-exclusion periods cannot be shortened. Once activated, a self-exclusion cannot be reversed or shortened before the selected end date. Requests to lift an exclusion early will not be actioned. This restriction is in place to protect you. At the end of a non-permanent exclusion period, a 24-hour cooling-off period applies before the account can be reactivated.
5. Deposit & Wager Limits
Setting deposit and wager limits is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. fu99 strongly encourages all players — not only those who feel they have a problem — to set sensible limits as a standard account practice from day one.
5.1 Deposit Limits
A deposit limit caps the total amount of money you can transfer into your fu99 account within a defined time window. For example, you could set a weekly deposit limit of ৳5,000, which means that once ৳5,000 has been deposited in a given seven-day period, no further deposits will be accepted until the week resets.
Deposit limits can be set in three time frames:
- Daily deposit limit: Resets at midnight Bangladesh Standard Time (BST, UTC+6) each day.
- Weekly deposit limit: Resets at midnight BST every Monday.
- Monthly deposit limit: Resets at midnight BST on the first day of each calendar month.
5.2 Loss Limits
A loss limit caps the net amount you can lose within a defined period. It is calculated based on your wager outcomes (total amounts wagered minus any winnings returned). Once your loss limit is reached, wagering on your account is suspended until the limit period resets. Loss limits follow the same daily, weekly, and monthly timeframes as deposit limits.
5.3 Wager Limits
In addition to financial limits, fu99 allows players to set a maximum wager amount per single bet or spin. This is particularly useful for slots and live casino games, where individual bet sizes can escalate quickly. Setting a per-wager cap keeps each individual bet within a range you consider acceptable.
Reducing any limit takes effect immediately. Increasing a limit — or removing a limit entirely — is subject to a mandatory 24-hour waiting period from the time the increase request is submitted. This cooling-off period is designed to allow you time to reconsider if the request was made impulsively.
6. Time-Out & Reality Checks
6.1 Time-Out Feature
The time-out feature is designed for players who want a brief, enforced break from gambling without triggering a full self-exclusion. A time-out temporarily deactivates your fu99 account for a short period of your choosing, during which you cannot log in, deposit, or place bets.
Available time-out durations on fu99 include:
- 24 hours
- 48 hours
- 7 days
- 30 days
Like self-exclusion, time-out periods cannot be shortened or cancelled once activated. At the end of the time-out period, your account is automatically reactivated. If you feel you need a longer break, you should consider the self-exclusion programme instead.
6.2 Reality Check Notifications
fu99's reality check system sends you an in-session notification at regular intervals you define (every 30 minutes, 1 hour, or 2 hours). The notification shows:
- How long you have been playing in the current session.
- Your total wagering amount for the session.
- Your net win or loss position for the session.
- A prompt asking whether you wish to continue or end the session.
Reality checks are a gentle but effective tool for maintaining awareness of your gambling behaviour in real time. fu99 recommends enabling reality checks as a standard account setting, regardless of whether you consider yourself at risk.
7. Underage Player Protection
Protecting children and young people from access to online gambling is a responsibility that fu99 takes extremely seriously. fu99 is an adults-only platform and takes active steps to prevent minors from registering or accessing accounts.
7.1 Verification Measures
fu99 collects date of birth at registration and verifies age through mandatory KYC document checks before allowing withdrawal of funds or confirming account status. Where there is any doubt about a user's age, the account is suspended pending verification.
7.2 Guidance for Parents and Guardians
If you share a device with a minor, fu99 strongly recommends the following precautions:
- Always log out of your fu99 account when you have finished playing, and never save your password in a shared browser.
- Use parental control software on shared devices to restrict access to gambling websites. Third-party tools such as Net Nanny, Kaspersky Safe Kids, and similar applications can block access to online gambling platforms at the device or network level.
- Keep your fu99 login credentials private and do not share your username or password with anyone, including family members.
- Ensure that children in your household understand that gambling platforms are for adults only and that accessing them underage is not permitted.
7.3 Reporting Underage Access
If you believe a minor has accessed or is attempting to access a fu99 account, please report this immediately by contacting support at [email protected] or via 24/7 live chat. fu99 will investigate all such reports as a matter of urgency and take immediate steps to close any account found to belong to a person under 18 years of age.
8. Getting Help & Support
If you feel that gambling is becoming a problem for you or someone you care about, it is important to seek help as early as possible. You do not need to be in crisis to ask for support — reaching out at the first signs of concern is the most effective approach.
The fu99 support team is trained to handle responsible gaming concerns with empathy and confidentiality. We will not judge you for raising a concern, and anything you share with our support team in the context of a responsible gaming request will be treated with the utmost discretion.
Contact fu99 Responsible Gaming Support
Our dedicated support channels are available around the clock, every day of the year, Bangladesh Standard Time (BST, UTC+6).
8.1 What Our Support Team Can Do for You
When you contact fu99 support about a responsible gaming concern, our team can:
- Help you set up deposit limits, loss limits, or session limits on your account.
- Activate a time-out or self-exclusion on your behalf immediately.
- Provide a summary of your recent account activity so you can review your gambling history.
- Answer any questions you have about the responsible gaming tools available on fu99.
- Provide general guidance and signpost you to further support resources if needed.
8.2 Responsible Gambling Principles
fu99 encourages all players to follow these core principles for responsible gambling:
- Only gamble with money you can afford to lose. Never use rent, bill payments, food money, or borrowed funds for gambling.
- Set a budget before you play and stick to it, regardless of whether you are winning or losing.
- Treat gambling as entertainment, not as a source of income or a way to solve financial problems.
- Take regular breaks. Prolonged gaming sessions impair judgment. Use session limits and reality checks to keep sessions manageable.
- Never chase losses. Attempting to recover losses by placing larger bets is one of the most common routes to serious financial harm.
- Keep track of time and money spent. Your fu99 account history is always available in your dashboard.
- Do not gamble when under stress, intoxicated, or emotionally distressed. These states significantly impair decision-making.
fu99 is for entertainment purposes only. Gambling involves financial risk. The platform is intended for adults aged 18 and above. If gambling is causing you harm, please use our self-exclusion tool or contact our support team immediately. You are not alone, and help is always available.
Play Responsibly at fu99
Explore our games at your own pace and within your own limits. If you ever need help, our support team is just one message away — 24/7, every day of the year.